Welcome to our fulfillment policy page! We strive to ensure a smooth shopping experience for our customers. Below are our detailed policies regarding refunds, shipping, returns, and cancellations.
Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a refund under the following conditions:
- Eligibility: Refunds are available for items returned within 30 days of receipt. The item must be unused, in its original packaging, and in the same condition as received.
- Non-Refundable Items: Certain items, such as personalized products and gift cards, are non-refundable unless defective.
- Process: To initiate a refund, please contact our customer service team at: fraser@fbgimmigration.com with your order number and reason for the refund.
Shipping and Delivery Policy
We aim to deliver your orders promptly. Here are our shipping details:
- Shipping Methods: We offer standard and expedited shipping options via [Carrier Names, e.g., USPS, UPS, FedEx].
- Shipping Times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Rates: Shipping costs are calculated at checkout based on the weight of your order and your location.
- Eligible Destinations: We currently ship to the continental United States and select international locations. Please see our shipping calculator at checkout for more details.
Return Policy and Process
We hope you love your purchase! However, if you need to return an item, please follow these guidelines:
- Conditions for Returns: Items must be returned within 30 days of delivery. Items must be in their original condition and packaging.
- Return Process:
- Contact our customer service team at [email@example.com] to obtain a return authorization.
- Package the item securely and include your order number.
- Ship the item to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error.
- Processing Time: Once we receive your return, please allow 5-7 business days for processing your refund.
Cancellation Policy
If you need to cancel your order or subscription, please refer to our cancellation guidelines:
- Order Cancellation: You may cancel your order within 24 hours of purchase. After this period, your order may have already been processed and shipped.
- Subscription Cancellation: Subscriptions can be canceled at any time prior to the next billing cycle. Please contact us at fraser@fbgimmigration.com to cancel your subscription.
- Refunds for Canceled Orders: If you cancel your order within the specified timeframe, a full refund will be issued.
Contact Us
If you have any questions or concerns regarding our fulfillment policies, please reach out to us at fraser@fbgimmigration.com. We are here to help!
Thank you for choosing FBG Immigration. We appreciate your support!